Kebijakan Privasi — MultiLipi

Siapa kami

Pengendali: MultiLipi Technologies Private Limited
Kontak: privacy@multilipi.com
Alamat pos: 75/17, Tagore Lane, Shipra Path, Mansarovar, Tagore Lane, Jaipur City, Rajasthan, India - 302020

Ruang lingkup

This Policy applies to: website visitors; account owners and team users; prospects/partners/affiliates; candidates applying for jobs; and end users who view customer websites localized via MultiLipi (limited technical data).
It does not cover the privacy practices of customer websites localized using MultiLipi; those publishers remain responsible for their own sites and notices.

What data we collect and why

We collect the following types of information:

• • Website visitors
• Data teknis: IP address, user-agent, device/OS/browser info, pages viewed, referrer, timestamps, basic geolocation (city/country), error logs. Why: operate and secure our sites, prevent abuse, diagnose issues, measure performance. Legal bases: legitimate interests; consent where required for analytics/marketing cookies.
• Cookie & teknologi serupa: analytics, A/B testing, language preference, consent management. Legal basis: consent where required.
• • Account holders / customers
• Identity & contact:nama, email, telepon (opsional), perusahaan, peran.
• Akun & penggunaan: project/site metadata, languages, configuration, API keys (hashed where feasible), user actions in dashboard.
• Konten untuk diproses: teks/media sumber, terjemahan, glosarium dan memori terjemahan (TM), penggantian tingkat elemen, dan metadata terkait.
• Alur kerja terjemahan: In order to provide translation services, MultiLipi processes the textual content of our clients' webpages. When a page is translated, its text is sent to our servers and to our third‑party translation provider (e.g., Azure Translation Services). For performance optimization and caching, we may store the original text and its corresponding translation.
• Penagihan: plan, invoices, tax IDs, payment status (card details handled by our payment processor).Why: deliver the service, support, billing, security, quality, analytics, and product improvement. Legal bases: contract; legitimate interests; legal obligations (tax/accounting).
• • End users of customer websites
• Data teknis yang sangat diperlukan: request/response logs, IP, user-agent, URL/path, language preference cookie; limited geodata to choose the right language when configured. Why: serve localized pages, ensure availability/security, prevent abuse, measure platform performance (aggregate). Legal bases: legitimate interests.
• • Sales, marketing & affiliates
• Prospek/prospek: data kontak bisnis, perusahaan, peran, minat, titik kontak kampanye.
• Buletin & pemasaran: email, preferences; tracking limited to consented analytics.
• Afiliasi: identity/contact, payout details, cookie-based attribution. Why: communicate about services, run campaigns, manage the affiliate program. Legal bases: consent for newsletters/certain cookies; legitimate interests for B2B outreach
• • Support & communications
• Tiket dukungan/obrolan/email: contact details, logs, screenshots/error snippets you share. Why: troubleshoot and resolve issues. Legal bases: contract; legitimate interests.
• • Website visitors
• Data aplikasi: CV/resume, contact, experience, references (if provided). Why: recruitment/evaluation. Legal bases: legitimate interests; consent where required by local law.

Dasar hukum

• • Contract (Art. 6(1)(b)) : to provide the service you subscribed to.
• • Legitimate interests (Art. 6(1)(f)): for security, fraud prevention, product improvement (in privacy-preserving ways), and B2B marketing, balanced against your rights.
• • Consent (Art. 6(1)(a)) for newsletters and certain cookies.
• • Legal obligation (Art. 6(1)(c)) for tax, accounting, and compliance.

Cara kami menggunakan data

We use your information to:

Cookie

We use essential cookies (security, session, language choice) and analytics/measurement cookies.

Berbagi data

Transfer internasional

Jika data ditransfer ke luar wilayah Anda (misalnya, ke penyedia layanan), kami menggunakan perlindungan yang sesuai seperti Klausul Kontrak Standar UE (SCC) dan adenda Inggris yang sebanding, dan (jika berlaku) mengandalkan keputusan kecukupan atau sertifikasi penyedia.

Security

We implement technical and organizational measures including encryption in transit, access controls, least-privilege administration, network protections, audit logging, and regular vulnerability management.

Retensi

We retain data only as long as necessary for the purposes described above, then delete or irreversibly anonymize it, unless a longer legal retention applies. Typical periods:

Hak Anda

Subject to law, you may have the right to access, rectify, erase, restrict, object (including to processing based on legitimate interests), withdraw consent (for consent-based processing), and data portability. You may also complain to your local supervisory authority. To exercise rights, email privacy@multilipi.com.

Anak

Layanan kami tidak ditujukan untuk anak-anak di bawah 16 tahun. Kami tidak dengan sengaja mengumpulkan data tersebut. Jika Anda yakin seorang anak telah memberikan data pribadi kepada kami, hubungi kami.

Adendum Pemrosesan Data (DPA)

We offer a DPA covering GDPR/UK GDPR Art. 28 obligations, SCCs (where relevant), subprocessor commitments, and breach notifications. You can view our standard DPA Sini or request a countersigned copy at privacy@multilipi.com.

Subprosesor

We engage carefully chosen subprocessors to deliver parts of the service. We require data protection commitments and limit access to what’s necessary. We maintain a public list of current subprocessors and will update it before materially adding or replacing a subprocessor, with notice if required by our DPA.View our current subprocessors Sini .

Penyedia AI & model

When features use third-party AI (e.g., quality suggestions or summaries), we contractually prohibit providers from using your content to train their models unless you explicitly opt in, and we minimize the data sent.

Processor commitments (on your behalf)

Proses hanya berdasarkan instruksi Anda yang terdokumentasi.
Implement appropriate security measures.
Assist with data subject requests related to content we process for you.
Notify you of personal-data breaches without undue delay.
Mengalir ke bawah kewajiban ke subpemroses resmi.
Menghapus atau mengembalikan data pribadi di akhir layanan (tunduk pada penyimpanan hukum), sesuai DPA.

Pengguna internasional

If you are located outside India, your data may be processed in countries with different data protection laws. We use the transfer safeguards described above and protect your data according to this Policy.

Perubahan pada Kebijakan ini

Kami dapat memperbarui Kebijakan ini dari waktu ke waktu. Tanggal "Terakhir diperbarui" menunjukkan versi terbaru. Perubahan material akan dikomunikasikan melalui layanan atau melalui email jika sesuai.

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