Catatan singkat tentang peran: For our websites, accounts, billing, support, and marketing, MultiLipi acts as a Pengontrol Data . For content you send to our translation and SEO services (e.g., website text/media, glossary/translation memory), MultiLipi acts as your Pemroses Data di bawah Adendum Pemrosesan Data (DPA).
This Policy applies to: website visitors; account owners and team users; prospects/partners/affiliates; candidates applying for jobs; and end users who view customer websites localized via MultiLipi (limited technical data).
It does not cover the privacy practices of customer websites localized using MultiLipi; those publishers remain responsible for their own sites and notices.
3) Data apa yang kami kumpulkan dan mengapa
A. Website visitors
Data teknis: IP address, user-agent, device/OS/browser info, pages viewed, referrer, timestamps, basic geolocation (city/country), error logs. Mengapa: operate and secure our sites, prevent abuse, diagnose issues, measure performance. Dasar hukum: legitimate interests; consent where required for analytics/marketing cookies.
Cookie & teknologi serupa: analitik, pengujian A/B, preferensi bahasa, manajemen persetujuan. Dasar hukum: persetujuan jika diperlukan.
B. Pemegang rekening/nasabah
Identity & contact:nama, email, telepon (opsional), perusahaan, peran.
Akun & penggunaan: project/site metadata, languages, configuration, API keys (hashed where feasible), user actions in dashboard.
Konten untuk diproses: teks/media sumber, terjemahan, glosarium dan memori terjemahan (TM), penggantian tingkat elemen, dan metadata terkait.
Alur kerja terjemahan: In order to provide translation services, MultiLipi processes the textual content of our clients' webpages. When a page is translated, its text is sent to our servers and to our third‑party translation provider (e.g., Azure Translation Services). For performance optimization and caching, we may store the original text and its corresponding translation.
Penagihan: paket, faktur, ID pajak, status pembayaran (detail kartu yang ditangani oleh pemroses pembayaran kami).
Mengapa: deliver the service, support, billing, security, quality, analytics, and product improvement. Dasar hukum: contract; legitimate interests; legal obligations (tax/accounting).
C. End users of customer websites
Data teknis yang sangat diperlukan: request/response logs, IP, user-agent, URL/path, language preference cookie; limited geodata to choose the right language when configured. Mengapa: serve localized pages, ensure availability/security, prevent abuse, measure platform performance (aggregate). Dasar hukum: legitimate interests.
D. Penjualan, pemasaran & afiliasi
Prospek/prospek: data kontak bisnis, perusahaan, peran, minat, titik kontak kampanye.
Buletin & pemasaran: email, preferences; tracking limited to consented analytics.
Mengapa: Berkomunikasi tentang layanan, menjalankan kampanye, mengelola program afiliasi. Dasar hukum: consent for newsletters/certain cookies; legitimate interests for B2B outreach.
E. Dukungan & komunikasi
Tiket dukungan/obrolan/email: detail kontak, log, screenshot/cuplikan error yang Anda bagikan. Mengapa: memecahkan masalah dan menyelesaikan masalah. Dasar hukum: contract; legitimate interests.
F. Pelamar kerja
Data aplikasi: CV/resume, kontak, pengalaman, referensi (jika disediakan). Mengapa: recruitment/evaluation. Dasar hukum: legitimate interests; consent where required by local law.
Processor commitment: When we process your website content, glossary, or TM as a processor, we do so only on your documented instructions and do not use that content to train general models unless you have explicitly opted in.
Sensitive Data:Layanan tidak dirancang untuk memproses Data Sensitif (for example, special‑category data under GDPR, children’s data, government IDs, financial account or payment data, precise geolocation, or credentials/passwords/API keys/secrets). Please do not submit such content. Use exclusion controls, ignore/exclude selectors, "notranslate" attributes, robots/auth to prevent processing of content that should not be translated.
4) Dasar hukum (GDPR/GDPR INGGRIS)
Kontrak (Pasal 6(1)(b)) untuk menyediakan layanan yang Anda langgani.
Legitimate interests (Art. 6(1)(f)) for security, fraud prevention, product improvement (in privacy-preserving ways), and B2B marketing, balanced against your rights.
Persetujuan (Pasal 6(1)(a)) untuk buletin dan cookie tertentu.
Kewajiban hukum (Pasal 6(1)(c)) untuk pajak, akuntansi, dan kepatuhan.
5) Bagaimana kami menggunakan data (tujuan)
Menyampaikan, memelihara, dan meningkatkan platform MultiLipi.
Menyediakan terjemahan, perutean bahasa, glosarium/TM, analitik, dan fitur SEO yang Anda aktifkan.
Autentikasi pengguna, amankan akun, dan deteksi/cegah penyalahgunaan atau penipuan.
Berikan dukungan, orientasi, dan pelatihan.
Send service notices, product updates, and (with consent) marketing.
Comply with laws, enforce terms, and protect our rights.
6) Cookie dan pelacakan
We use essential cookies (security, session, language choice) and analytics/measurement cookies.
7) Berbagi data & penerima
We share personal data only with:
Penyedia layanan / subprosesor yang membantu menghosting, mengoperasikan, mendukung, mengukur, dan mengamankan layanan.
Pemroses pembayaran dan bank untuk penagihan.
Penasihat profesional (legal, accounting) under confidentiality.
Authoritiesbila diwajibkan oleh hukum.
Within your organizationjika Anda berada dalam rencana tim.
With your direction/consent(misalnya, integrasi yang Anda aktifkan).
8) Transfer internasional
Jika data ditransfer ke luar wilayah Anda (misalnya, ke penyedia layanan), kami menggunakan perlindungan yang sesuai seperti Klausul Kontrak Standar UE (SCC) dan adenda Inggris yang sebanding, dan (jika berlaku) mengandalkan keputusan kecukupan atau sertifikasi penyedia.
9) Security
We implement technical and organizational measures including encryption in transit, access controls, least-privilege administration, network protections, audit logging, and regular vulnerability management.
10) Retensi
We retain data only as long as necessary for the purposes described above, then delete or irreversibly anonymize it, unless a longer legal retention applies. Typical periods:
Golongan
Contoh
Maksud
Retensi khas
Akun & penagihan
Profil, paket, faktur, ID pajak
Memberikan layanan; pajak/akuntansi
Jangka waktu kontrak + hingga 7 tahun
Log layanan
Log edge/aplikasi, IP, agen pengguna
Security, diagnostics
Hingga 12 bulan, lalu agregasi/anonim
Dukung
Tiket, transkrip obrolan
Pemecahan masalah
Hingga 24 bulan setelah resolusi
Pemasaran
Daftar buletin, catatan persetujuan
Komunikasi
Until you unsubscribe/withdraw consent
Aset terjemahan
Konten, penggantian, glosarium/TM
Pemberian layanan
Kehidupan proyek/akun; dihapus pada permintaan penghapusan/penutupan setelah masa tenggang
11) Hak Anda (EEA/Inggris dan rezim serupa)
Subject to law, you may have the right to access, rectify, erase, restrict, object (including to processing based on legitimate interests), withdraw consent (for consent-based processing), and data portability. You may also complain to your local supervisory authority. To exercise rights, email privacy@multilipi.com.
12) Anak-anak
Layanan kami tidak ditujukan untuk anak-anak di bawah 16 tahun. Kami tidak dengan sengaja mengumpulkan data tersebut. Jika Anda yakin seorang anak telah memberikan data pribadi kepada kami, hubungi kami.
13) Adendum Pemrosesan Data (DPA)
We offer a DPA covering GDPR/UK GDPR Art. 28 obligations, SCCs (where relevant), subprocessor commitments, and breach notifications. You can lihat DPA standar kami di sini atau minta salinan yang ditandatangani di privacy@multilipi.com.
14) Subprosesor
We engage carefully chosen subprocessors to deliver parts of the service. We require data protection commitments and limit access to what’s necessary. We maintain a public list of current subprocessors and will update it before materially adding or replacing a subprocessor, with notice if required by our DPA.
When features use third-party AI (e.g., quality suggestions or summaries), we contractually prohibit providers from using your content to train their models unless you explicitly opt in, and we minimize the data sent.
16) Processor commitments (on your behalf)
Proses hanya berdasarkan instruksi Anda yang terdokumentasi.
Implement appropriate security measures.
Assist with data subject requests related to content we process for you.
Notify you of personal-data breaches without undue delay.
Mengalir ke bawah kewajiban ke subpemroses resmi.
Menghapus atau mengembalikan data pribadi di akhir layanan (tunduk pada penyimpanan hukum), sesuai DPA.
17) Pengguna internasional
If you are located outside India, your data may be processed in countries with different data protection laws. We use the transfer safeguards described above and protect your data according to this Policy.
18) Perubahan pada Kebijakan ini
Kami dapat memperbarui Kebijakan ini dari waktu ke waktu. Tanggal "Terakhir diperbarui" menunjukkan versi terbaru. Perubahan material akan dikomunikasikan melalui layanan atau melalui email jika sesuai.
19) Kontak
Pertanyaan, permintaan, atau keluhan tentang privasi? Email: privacy@multilipi.com Postal: 75/17, Jalur Tagore, Jalur Shipra, Mansarovar, Jalur Tagore, Kota Jaipur, Rajasthan, India 302020